Conflict Resolution for Pocket PCLearn and master how to deal with difficult people and conflict
Conflict Resolution by: Hot Lava Software, Inc., last updated: 15/11/2004
Requirements: PPC OS with 600K RAM
About Conflict ResolutionYou will Learn how to
- Define conflict
- Understand the goals in resolving conflict
- Seperate a person from their behavior
- Ask the questions to identify if a person is difficult or upset
- Respond to difficult people in an assertive manner
- Communicate more assertively
PLUS, THIS COURSE is loaded with the following additional features, resulting in the Best Training available:
- Detailed, informative graphics and right-on-point pop quizzes make your mobile learning experience interactive and fun!
- You are coached through your weak spots and your Practice Test scores tabulated until you have mastered the material!
- Hot Lava modular software design enables you to benefit from 10-15 minute bursts of learning -- perfect for waiting in line, traveling, or anywhere else you can utilize downtime to further your career!
- Post-Presentation Value! Once you make your first presentation after going through this training, this module will continue to serve you as a powerful reference tool instantly freeing you of bulky and immediately obsolete books. Vast information will always be just a tap away whether troubleshooting locally or anywhere else in the world your knowledge is sought!
Why Hot Lava Software is the Premiere Handheld Learning Source:
Hot Lava Software stands out in the industry by releasing the highest quality courses produced by real world content experts and a technical/creative team with extensive experience in training and design of products that facilitate the technical growth of computer professionals worldwide.